I have filed a complaint on 11.05.17 at 2.55 p.m. in connection with the refund against cancellation of tickets from Delhi to Mumbai & back, booked vide PNR No. TXKVAK. The complaint has been assigned No. 1566795. But till date no action has been taken on my complaint.
Once again I am submitted my complaint for redressal.
I have book 6 Jet Airways tickets online from Delhi to Mumbai and back on 10.05.17 at 4.25 p.m. The PNR number of these tickets is "TXKVAK". On 11.05.17 at 2.15 p.m., I contacted your office on phone and inquiry about the cancellation. They told me that if the cancellation is done within 24 hours, only convenience fee will be deducted. I requested to cancel only 3 tickets booked for Delhi to Mumbai for 07.06.17 and also informed that balance 3 tickets booked from Mumbai to Delhi for 15.06.17 is required to me. They informed me that all the 6 tickets are booked against one PNR, so I have to cancel all the 6 tickets. As the cancellation is within 24 hours, only convenience fee amount to Rs. 1200/- will be deducted for cancellation. Further, it is also informed that I have to book fresh tickets for Mumbai to Delhi for 15.06.17.
As nominal amount is deducted for cancellation of 6 tickets, I agree for the same. They told me the procedure of cancellation. They also booked my tickets for Mumbai to Delhi for 15.06.17 from your office.
Now, I come to know from my bank statement that an amount of Rs. 4, 440/- has been credited in my account on 16.05.17 instead of Rs. 22, 050/- against cancellation tickets.
It is, therefore, once again humbly requested your good-self that as per provisions (as stated by your good office) only convenience fee i.e. 200/- per head may be deducted as the tickets were cancelled within 24 hours and requested that remaining balance amount of Rs. 17, 610/- may please be credited in my account at the earliest.
The details of my tickets are as under:-
PNR : TXKVAK
Passenger Name e Ticket Refund Receipt No.
Mr. Atul Kumar Jain [protected] [protected]
Mrs. Anita Jain [protected] [protected]
Mstr. Vidush Jain [protected] [protected]
email: [protected]@gmail.com
Mobile: [protected]
Name: Atul Kumar Jain
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