[Resolved]  Jet Airways — Refusal To Sell Duty Free Products

Address:

Mumbai City, Maharashtra

I was on a flight 9W 275 DAC - BOM on 1st Oct 2014, I work from Jakarta but travel to DAC often using Jet Airways, as a matter of fact all my employees in Mumbai use only jet and our privilege members. I had a request to purchase the Braun trimmer for a colleague since i was aware it is available on your flight and also I would be buying alcohol on the flight I questioned the stewardess as i boarded the flight the availability of the alcohol as well as the trimmer. She said she would check and revert back to me ; within a few minutes after she confirmed with her IFE she responded that it is available and they shall Sell the same to me when they exhibit the duty free cart. after they got done with their service to my surprise the IFE did not make announcement of the Duty Free sales nor did she approach me regarding the same. To which when i asked the stewardess again she replied saying sir i will just get it for you. Since the flight was going to land shortly i saw the IFE ''MINTY" clearly shrugging her hands and ordering her subordinate to inform me that its unavailable what shocks me is how can she be so blunt is it that you'll provide to much of liberty or authority to an IFE to disrespect a passenger? If you'll dont want to sell why do you have a duty free manual. Believe it or not the extremism on my return Flight on 5th Oct 9W- 276 the IFE "Kamini" was not only efficient but courteous too she saw to the comfort of the passenger to the last row and also she religiously followed the rules and brought out the duty free cart unlike the other IFE who just sat in her seat reluctant to move.