Jet Airways — Regarding denial boarding with handbag

My son JOY TEWARI travelled through your flight no.469 at 12.25 from chandigarh to chennai on 26th.I. e today.I along with him entered airport by 11.40AM and he went to your counter within a minute or two and I was surprised to hear from my son that he is late and he can't travel with his only bag of 15 kg. but he was allowed to travel without any baggage as it was an emergency because of his exam in SRM university he left without any bag and bag was handed over to me by your air hostess. I discussed the matter on your booking counter and they directed me to send this through your cargo service and with great patience I did the same by paying Rs.4543/as your system was not working properly. Now again my son has to spend Rs.1000/to pick the bag on taxi from SRM chennai Will you please explain me my fault and for your knowledge my son and me are frequent flyer and I do have your privilege card of no use.He came in your airline on 21st of Oct from chennai. It's just cheating and I will prefer not to travel in Jet Airlines. Expecting an early solution. Bhuvanesh Tewari [protected] Joy [protected]