Jet Airways — Reimbursement re: Not notified of change in flight

Piara and Satwant Kang 34 Hillcroft Dr. Markham, Ont. L3S 1P9 April 10, 2014 To Whom It May Concern: We are seeking reimbursement for hotel, food expense and inconvenience incurred due to the change in flight time for Jet Airways flight 2644 which was scheduled to leave at 10:35 P.M. from Amritsar on April 2, 2014, but departed at 7:00 P.M. At the time of booking we were told that these flights were confirmed(our itinerary also indicate that the flights are confirmed). At the time of our departure on February 24, 2014 from Canada, we were not notified of any changes to our flights. We arrived at the Amritsar airport on April 2, 2014 at 7:30 p.m. and learned that the flight had left at 7:00 P.M. We were not given any notice of change time in flight. We were left stranded with many other passengers who also had not received any notice in change in flight. The offices of Jet Airways were closed, so we dealt with airport personnel to reschedule our flight to Delhi. After many hours of dealing with various personnel, we were given a flight for April 3, 2014 to Delhi for 11:00 A.M. and to Toronto leaving at 2:30 A.M on April 4, 2014. We were stranded for the night at Amritsar Airport since it took until next morning to reschedule flights. We were offered no compensation for food, hotel and inconvenience, but other passengers were given Rs. 4000 each. The next morning we left Amritsar to Delhi, and had a wait of 12 hours before our flight. We booked a room at the Eaton Smart Airport Transit airport at a cost of Rs.6457.88. We are seeking compensation as follows: Amritsar passenger compensation: Rs. 4000x2 8000 Delhi hotel stay Rs. 6457.88 Delhi food 2000. ================================================ Total Rs. 16457.88 Total Cdn. $305.00 We thank you for your attention to this matter. Regards Piara Kang Satwant Kang