Dear Sir/Madam,
Re: PNR No: WFFAVN
Jet Priviledge No:[protected]
On the 29th March 2017, I rescheduled my ticket travelling from IXC to Del to LHR. This was done over the phone ([protected]) and the ticket was re-booked for 15th April 2017. Although I was told by my travel agent that the first change would be free of charge and I was charged more than 300 pounds to have the change of ticket. I was told that the e-ticket will be issued and sent to my e-mail within 2 hours, it is now 8 DAYS and still there is no sign of any e-ticket. I have made numerous telephone calls on the above number and each time I am told that I should wait another 24 hours because there is a problem with the system reading the credit card number. When I made the payment, I offered to pay with debit card but the personnel insisted that it should be done with credit card. The service being a Jet Priviledge Member is totally unsatisfactory.
I wish this to be passed on to the senior manager and have it resolved without further delay.
If there was a technical hitch, the customer services should have the courtsey to e-mail me indicating the problem, then I would not have to waste my time and your time by making several telephone calls. Can you please acknowledge this complaint ASAP.
Dr. J.S. Sethi Was this information helpful? | 
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