Dear sir,
I had booked three air tickets for 27 oct 2017 from lucknow to chandigarh vide transaction id [protected] for rs. 14088/- (Fourteen thousand and eighty eight) on 27/07/2017. The tickets were sent to us through mail on the same day.
I got one sms on my mobile on 6 sept. 2017 that jet airways have revoked the booked flight and they will be accomodating us on another flight which was not convenient to us. Next day (7 sept 2017), i contacted cleartrip over phone, through which my tickets were booked, and informed them that we were not comfortable with the changed schedule. They expressed their helplessness in maintaining their same schedule and rather gave me an option to get the tickets cancelled, to which i agreed.
Subsequently, the said tickets were cancelled on 7 september and a confirmatory mail to this effect was sent to me. The mail contained that my tickets have been cancelled and the refund amount would be credited to my account in 5 to 7 working days.
No refund was credited to my account even after 12 days as per their commitment, so i once again contacted cleartrip over phone on 19 sep 2017 and enquired about the refund. I was given a very evasive and non-commital reply.
Subsequently, they sent me a mail on 21 sept 2017 informing me that "the refund has been processed for rs. 12561/- (Twelve thousand five hundred and sixty one only) and the same would be credited to my account in 5 to 7 working days depending upon my bank". 15 days have since passed and till now i have not received any refund.
I had spent rs. 14088/- on purchase of tickets. Without any confirmation from me, the airlines rescheduled my flight. When i expressed my inability to travel as per their convenience, my air tickets were cancelled. Now instead of refunding me full ticket value, they are deducting rs 1527/- without any fault of mine and claiming to refund me the balance amount of rs. 12561/-.
I strictly oppose this arbitrary act at your end. Let it be very clear that as per regulations of aircraft act 1934, full ticket value has to be refunded to the passenger in such case without deducting even a single rupee.
In case, if i fail to get my full refund within 48 hours of this mail, i will have no other option but to approach the court for claiming full ticket value that was paid by me at the time of purchasing the tickets alongwith costs against the harrassment caused to me in the matter.
Please note that the matter is being escalated to the director general of civil aviation, new delhi, in a separate postal cover through registered post.
Shiv raj khanna
sr advocate, high court of allahabad (Lucknow bench)
First floor, 6/390 vineet khand
Gomti nagar, (Behind jaipuria school),
Lucknow - 226010
Ph:[protected];[protected];[protected]
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