Jet Airways — Scam in tickets

Address:	110092
Website:	www.jetairways.com

As being from a travel portal, We are in a deep trouble as on 1st of November, one of our guest tried to book ticket and due to response status from the GDS being DOWN, the ticket got booked thrice, now even after tremendous attempts, Customer care and reservation counter (Airport) is not taking the accountability, and is asking to communicate to your Sales team . Details of the tickets are:- Name Flight PNR E-ticket Number Ms. S A Shaikh 9W-349(HYD -- BOM) AQGGLM [protected] Mr. A A SHAIKH 9W-349(HYD -- BOM) AQGGLM [protected] Mr. K C Mukadam 9W-349(HYD -- BOM) AQGGLM [protected] Mr. N I Pathan 9W-349(HYD -- BOM) AQGGLM [protected] Ms. S A Shaikh 9W-460(BOM -- BDQ AQGGLM [protected] Mr. A A SHAIKH 9W-460(BOM -- BDQ AQGGLM [protected] Mr. K C Mukadam 9W-460(BOM -- BDQ AQGGLM [protected] Mr. N I Pathan 9W-460(BOM -- BDQ AQGGLM [protected] Ms. S A Shaikh 9W-349(HYD -- BOM) ZSAJTZ [protected] Mr. A A SHAIKH 9W-349(HYD -- BOM) ZSAJTZ [protected] Mr. K C Mukadam 9W-349(HYD -- BOM) ZSAJTZ [protected] Mr. N I Pathan 9W-349(HYD -- BOM) ZSAJTZ [protected] Ms. S A Shaikh 9W-460(BOM -- BDQ ZSAJTZ [protected] Mr. A A SHAIKH 9W-460(BOM -- BDQ ZSAJTZ [protected] Mr. K C Mukadam 9W-460(BOM -- BDQ ZSAJTZ [protected] Mr. N I Pathan 9W-460(BOM -- BDQ ZSAJTZ [protected] After these attempts, when the user did not received the PNR (as it was an technical downtime, ) user tried to book with his full name as he though it is not working due to Short name, and used abbreviation of his names, below are the details:- Name Flight PNR E-ticket Number Ms. SEHNAZ ASLAM SHAIKH 9W-349(HYD -- BOM) DAZWSA [protected] Mr. AAFTAB ASLAM SHAIKH 9W-349(HYD -- BOM) DAZWSA [protected] Mr. KHERUNISHA C MUKADAM 9W-349(HYD -- BOM) DAZWSA [protected] Mr. NADIMKHAN I PATHAN 9W-349(HYD -- BOM) DAZWSA [protected] Ms. SEHNAZ ASLAM SHAIKH 9W-460(BOM -- BDQ DAZWSA [protected] Mr. AAFTAB ASLAM SHAIKH 9W-460(BOM -- BDQ DAZWSA [protected] Mr. KHERUNISHA C MUKADAM 9W-460(BOM -- BDQ DAZWSA [protected] Mr. NADIMKHAN I PATHAN 9W-460(BOM -- BDQ DAZWSA [protected] The mobile number used in every case is same i.e. [protected]. Also, as the user is asking for full refunds, and the payment gateway has also cancelled the other 2 duplicate transaction, and in this case, we want the full refund to be processed as per the norms. since the journey date is today i.e. 5th November 2015, we were bound to gets the tickets cancelled so that it did not fall into NO SHOW.. Technically too, the above statement and attached document it is evident that the tickets were re-issued with same customer details and real book id. (it is just a technical reference.)