| Address: | Mumbai City, Maharashtra |
1). Pillow on my seat was crumpled and looked used in a Business Class seat.
2). Head phone was not working. Had to try another one from the vacant seat, next to me, that was also not working. Finally asked the purser to get me a fresh headphone that actually worked.
3). The Air Hostess in our cabin, while pulling out the demonstration kit dropped the kit with the seat belt etc, at my feet. I was able to move my feet in time and saved an injury. The Air Hostess involved apologised and asked if I was ok.
4) While removing my hand baggage from the overhead storage, after landing, and after seat belt lights were switched off, an unused airline metal tray like object that had been put on top of the bag, fell on the hand rest of my seat, . It pressed the foot rest button. The foot rest swung out and hit my ankle.
Fortunately, no injury was caused. Cabin crew did not intervene or offer assistance.
5) the choice of on board duty free items fall short and the trolley was passed during landing and no attempt made to ask passengers their requirements.
6). I am an ex employee of a well known National Travel Agency and was deeply disappointed to see the degree to which an Airline like Jet, which was a Premier Airline, in the 80's and 90's fall to this level of service. The smartness and efficiency and cleanliness and professionalism, I saw in those years is missing. If I were to compare it to Emirates, it fails miserably.
7). The Air Conditioning kicked in only once the flight was airborne. Till then one had to suffer the heat despite air conditioning buttons on.
Finally a sensitive mention has to be made of personal hygiene of cabin crew. While moving up and down the aisle, a crew from the economy class emitted an unpleasant body odour! Was this information helpful? | 
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