Jet Airways — TIcket was not booked but money debited from my bank

i am cicil peter

on 17 o[protected] pm i was trying to book the ticket from chennai to coimbatore ( for 3 .09.2015) through jet airways online booking after entering my debit card number and the system shows that the server is error and waited 15 min. It was showing error only on 18th i went to bank and up tod ate my pass book its shows that . ----18.08.2015 to e c m /2393/jet a[protected] irs .. The same day i called customer care and i complied and they asked me all the details and i given to them . After 3 days i called again that they told me i will get the money in 15 working days ( reff no 363698)
now it is more than 25 days nothing has happen .. Because of the server error now i am suffering . There is no replay from any one that's why i am writing .Pls help me