Jet Airways — too much waiting time on call and change in itenary

Address:

Dakshina Kannada, Karnataka, 575015

Had opted for a direct flight from Dubai to mangalore dated 8th dec 2018 .. it has been changed to a connecting flight via Mumbai... I needed to be back in mangalore by 8 hence opted for a direct flight ..also I tried contacting the customer care n I was holding tha call for 25 mins in total! Very upset with the services provided by jet airways ...