Jet Airways — TREATED AS ANIMALS ., AS MISSED PASSENGER

Address:

Mumbai City, Maharashtra

DEAR SIRS, I WAS TRAVELING ON 21ST OF JANUARY-2015, FROM AHMEDABAD TO KHARTOUM BY JET CONNECT FLIGHT., AND DURING THE FLIGHT FROM MUMBAI TO BAHRAIN., I WAS COMPLETED MY IMMIGRATION CLEARANCE BEFORE TIME AND PROCESSED TO GATE NO. 78 AS DIRECTED BY FLIGHT CREW MEMBERS AND STAFF, DEPLOYED AT MUMBAI AIR PORT, , WHEN I WAS REACHED AT 1745 AT GATE NO. 78 THE FLIGHT INDICATOR WAS SHOWING GATE NO. 68 I WAS WENT TO GATE NO. 68 AND WAITED THEIR BUT NO ANY STAFF HAS COME AT GATE NO. 68 ., I WAS AFRAID TO MISSED THE FLIGHT, AND IT WAS HAPPED, NO ANY AIRLINES STAFF MEMBER WAS ARRIVED AT THOSE GATE., AND I MISSED THE FLIGHT ., THEY TAKEN LONG TIME TO CLEAR MY MISSED FLIGHT CLEARANCE AND THEY, PUT ME ON AIR PORT, , I WENT TO BOOKING WINDOW AT CONCERN JET AIRWAYS COUNTER, AND INQUIR ABOUT FORMALITIES., SIMPLY THEY REPLIED ME THAT, GET NEW TICKETS AND FOR THAT U HAVE TO PAY FOR NEW TICKETS FAIR, I WAS VERY UPSET, AND ASKED DUTY SUPERVISOR THAT I WANTS TO MEET AIRLINES DUTY MANAGER, THEY SAID WAIT HALF AN HOUR, I WAITED TWO HOURS BUT MANAGER WAS NOT MEET ME, AGAIN I WENT TO SUPERVISOR AND FIGHT FOR NEXT CONNECTED FLIGHT WITHOUT BUYING NEW TICKETS., AS THEY HAS ISSUED ME BOARDING PASS FOR GATE NO. 78 ., AFTER LONG FIGHT AND WASTING OF MY VALUABLE TIME BEHIND TO CONNECT TO KHARTOUM., THEY ISSUED ME NEW BOARDING PASS, AND AGAIN I WAS PASSED NEW IMMIGRATION FORMALITIES., DURING NEW SCHEDULED OF FLIGHT NEXT MORNING0530 HOURS INSTEAD BAHRAIN ADISBABA TO KHARTOUM., MEAN WHILE I REQUEST AIRLINES TO GET ME ACCOMMODATION AND NECESSARY FOOD BEVERAGES, BUT THY NEGLECTED SO, AND HENCE I WAS WAITED FULL NIGHT AT AIR PORT CHAIR, WITHOUT SLEEP, FOOD, AND BEVERAGES, THEY TREATED ME AS ANIMAL., AND HENCE AIRLINES STAFF HAS NO ANY COURTESY., MANNER RESPONSIBILITIES., ONCE THEY BOOK THE TICKETS AND FORGETTING THEY DUTY AND RESPONSIBILITIES., THAT INTERNATIONAL PASSENGER HAVE TO REACH TO THE DESTINATION IN TIME ., DUE TO ALL THIS MISTAKE AND NEGLIGENCEY OF AIR LINES I LOST MY ONE DAY BUSINESS MEETING., AND LOST MONEY., PLEASE GUIDE ME PROPER ACTION AGAINST TO THE AIRLINES AND THEIR RESPONSIBLE HANDLING DUTY STAFF., AWAITING YOUR POSITIVE RESPONSE IN THIS MATTER IS HIGHLY APPRECIATED., THANKS AND BEST REGARDS