Jet Airways — Trouble during check in and No food served during flight

Address:

411037

Hi,
My parents travelled on 1st June to Amsterdam from Mumbai in Jet Airways.
Starting from the airport, the person at the check in counter says they are not able to find their tickets. After an hour of discussion and calls made they say yes we found your tickets.
This is really annoying that you guys are making senior citizens stand for more than an hour at the counter just to see if they have the tickets or not. Also the cabin luggage weight mentioned in the ticket was 12 KG but they were not allowed to carry more than 7 KG.

They were not given water bottles in spite of asking them 3-4 times. Lunch was also not served in the flight.

Please address our grievances and we need a compensation for not letting 12 KG of luggage and not serving lunch and water. We have paid money for tickets which includes lunch and 12 KG luggage.