Jet Airways — unprofessional behavior jet airways staff - flight cancelled and next flight ticket not provided

My daughter, aged 12 years, was scheduled to travel from pune to delhi at 8.25 pm flight (Pnr - evrlle). Her flight was cancelled by airlines and no intimation was given by airways. We were given an option of either taking refund or taking next available flight from pune to delhi. We requested for booking next available from pune to delhi, but the jet airways staff informed us that no flight was available for next 24 hours. However, we checked online and highlighted to the jet staff that flight 9w 364 was available at 5.20 am on jet airways app. But, the jet staff misinformed by saying that no seats were available in that flight. We strongly protested to the jet staff at the airport, but they refused to book. Finally, we were forced to book it ourselves. Subsequent to the booking, we requested jet airways staff to refund amount spent for booking new ticket of flight (Pnr - xdvqgr, 9w 364), but they refused to book.

We also had to book a hotel for night stay for 13th may which costed us about rs 5000.

Jet airways should compensate by refunding the amount we spent on the alternate ticket for 14th may as well as the amount spent for hotel booking.

Really disappointing and frustrating as my 12 years old daughter was harassed at night time due to unprofessional behavior of jet staff.

I called up many times at customer care services on 13-14th may and wrote a mail on 13th may. I have been sending reminders since then, however, no one has bothered to reply or call to solve the issue.

Hope, someone from jet airways will bother to address this issue.