Jet Airways — utter rude behaviour by mr. ajin the duty officer at hamad international airport doha | |
Pnr-djmdwb flight number -9w 0551 I was traveling to mumbai from doha on 11th march 9w551 and had bought a free bag with the 2alcohol bottles. I hence had 2bags now. I was stopped by mr. Ajin from jet airways at the boarding gate who asked me about the two bags. I informed him that the second bag was a duty free complimentary bag. He told me to be on standby and made me wait for 25mins. After which he came back to me asking me what did i decide. I told him again and again that it was a comp. Duty free bag. He stated that i need to pay qar 280 riyals. I was the last to board and he asked me to pay in cash. I even told him that i have no checked in baggage. He however did not listen to me and insisted that i pay. He told me that i cannot check in the bag for free. I told him that other passengers before me were allowed. When i asked for his name to complain, he asked me what was my profession to which i told him that i am cabin crew. He further insulted me saying what can a cabin crew do. I finally paid the qar 280 riyals and my duty free bag went in the cargo even though i dint have even a single kg checked in.in front of me another customer was allowed to check at the counter for free by his fellow colleague. I want to know why the discrimination amoung the passengers. He even treated 2 passengers besides me with such rudeness rather than being polite. I request you to please get into the details of the matter and solve this. I am disgusted with the service given by mr. Ajin. I was humiliated by him. I will go to any length to make sure this gets heard. Mr. Ajin is by far the most disrespectful person i have ever seen in the hospitality industry. Kind regards Sonia Was this information helpful? | |
Jet Airways customer support has been notified about the posted complaint. | |
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next time i am going to book with a company that cares about their customer, if you want bad customer service and disappointment then please book with JET AIRLINES.