[Resolved]  Jet Airways — VERY BAD EXPERIENCE WITH JET AIRWAYS

Address:

Kolkata, West Bengal

I would like to say that I have had a very pathetic experience with Jetairways. My wife, my sister-in-law and infant niece had tickets on Flight no-9W 2484 from Kolkata to Guwahati on 18.05.2013. PNR no.s were as follows-GCYSFO, AWFGVO. They did the check-in on time and got the boarding pass. After security check they were waiting for boarding. However, when they reached the boarding gate, they learnt that the flight had already taken off. There were no announcements or final call for boarding. When they approached the local officials, they were offered no help but were treated very badly. We were not refunded our fare, On the other hand they were asked to pay Rs.9000(approx) more for the next flight. This sort of customer mishandling and lack of professional ethics is not expected. I have lodged a complaint in Jetairways website but was not offered any help. I also put a complaint on pgportal.gov.in but got no help from there as well. I think this country is only for the rich, the politicians and the hoodlums. There is nothing for the common man.