Jet Airways — wrong charges for the baggage

Website:

www.jetairways.com

Was wrongly charged of hkd 2330 while travelling from hk to mumbai on 15/09/2017. The guy called ravi who is south indian and was very rude to me. He first said i had reached late which i did not as i travel frequently by jet or any other airline so i know the timings very well. He kept me engrossed in the rude conversation for 15 minutes and he asked me to put my check in bag for the scan which i did. It was 28 kg and the weight allowance is 30 kg. Then he asked me to put my cabin bag in the main luggage which he is not supposed to put as i was holding normal cabin bag which i always carry and he said the weight is 12 kg and i had to pay penalty. It has never happened that i carry something above permissible weight. He said i am travelling on staff discounted air ticket so i must pay charges. I don’t understand this guy’s problem. Maybe he is mentally sick as i got to know from many others that this guy has misbehaved in the past also but no action been taken to him. I was on the flight sharp at 19.20 after clearing all the formalities and the flight departed at 20.20. The flight was not full at all. I don’t see any problems with my baggage weight issue so the penalty charged to me was absolutely wrong and hence i request for refund. Even if they charge me it should be for 3 kg and for 10 kg. 37 kg is the baggage allowance (Main luggage + cabin bag) and i had 40 kg total weight. Many people were carrying big cabin bags as compared to my bag.
Pnr number: klfzcv
Date of travel: 15/09/2017
Destination: mumbai
Flight: 9w 0075