| Address: | Jaipur, Rajasthan |
Even after reaching the airport in time, we were refrained from getting into the flight 9W2416 today on 2nd Aug'15 from Jaipur to Delhi in spite having the flight PNR all because of mismanagement of JetKonnect staff and their irresponsibility.
We were told to go out to get some other formalities at the counter outside. On reaching the counter, the staff their refused to attend us, on insisting they pretended that were busy among themselves. After waiting an employee named Vipin came to attend at the counter who took the undue advantage of me being an NRI woman, mislead me and made me wait for 20 mins to get the unnecessary printouts which were not further required, even after which they didn't let me board the flight when even 45 mins remained.
This has been a concern of great disappointment as well as anxiety as my journey from Jaipur to Delhi and further to Indore has been cancelled because of their irresponsibility and a loss of time and money.
I want to get my refund as soon as possible or else I will have to take a legal action against the JetKonnect staff which may in any way spoil the reputation of the airlines as the CCTV of the airport are the evidence to it.
Rita Talreja
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