Jetairways — Broke my travel bag handle

Address:

Bangalore, Karnataka, 560047

My wife's bad handle was broken when she was collecting it. She board flight from Bangalore to Mumbai on 4th Dec morning. I am sure that those guys are throwing all the bag on the belt like we have seen in a YouTube video. My wife did camplained to ground staff and they ask to contact lost and found department outside the airport. Are you serious? First of all she didn't lost anything and secondly what lost and found department has to do with jetairway breaking her bag handle.