Jetairways — Full Refund Boarding Denied for JetAirways Unused TicketNo[protected] from (Bhopal To Hyderabad)

Address:	Hyderabad, Andhra Pradesh
Website:	www.jetairways.com

Dear Sir/Madam, Good Afternoon!! FYI and FYA I have booked JetAirways fight tickets on name of Ms.SHAHNAZ KHAN which is scheduled to be depart at 05:45, 16th Sept-2015. The details of the ticket are as below Ist Flight Ticket Fare-Rs.10200/- with eTicket No[protected] The full Refund of the above ticket was not given to us after considering the below situations also by JetAirways Nodal And Appellate Authority Officer. Not allowing to board the flight after 5 mins late. Never Considering Real Brother's Funeral emergency. Forcing to Purchase a New Ticket with Fare -Rs.5905/- with eticket no[protected] on same name of Ms Shahnaz Khan. Waiting for 7 hours at Airport get New Ticket flight. Shahnaz's real brother has been passed away on 15th Sept-2015 and there is a funeral ceremony at their home at bhopal and she is the only sister. She has reached RGI, Airport Hyderabad at 05:05 AM but JetAirways Managers hasn't allowed her to board the flight. We have requested JetAirways Managers at Airport to allow her to board into the flight at 05:05 (I have a scooter pass also of Airport which specify that we reach Airport at 4:55) considering the criticality of the situation though Flights has not take-off, but after lots of request JetAirways Team haven't allowed her to board and they forced to purchase New ticket of Rs.5905/- in Next flight No-9W-317 for Bhopal To Hyderabad, which we have waited almost 7 hours at Airport since from 05:05. The Rules and Procedures are being made for the welfare of the People and sometimes it should not be hardforced in critical medical conditions to Passengers. In Trains also, there is an emergency chain to stop the train without fine then why not JetAirways flights can consider this unfortunate critical conditions that too only 5 mins late. Now, they are denying to refund Full Amount of the 1st Unused Ticket. Request your invention in this matter to get full refund of above 1st Flight Ticket Fare-Rs.10200/- with eTicket No[protected] Thanks Sameer Cell:-91-[protected]