Jetairways — When i am cancelling the tickets, they are refunding only one way, stating that the other way is not refundable

Address:

Bangalore, Karnataka

HI,

I booked my return flight from dehradun to bangalore 13aug -17aug.
I booked the tickets from jetairways Mobile app.
While booking the tickets I read the terms and conditions, and it was nowhere mentioned that the tickets are non-refundable.

then I contacted the jetairwys customercare on 21st or 22nd august for finding the cancellation and refund amount, they told total money that will be refunded will be 15, 623.

Then I contacted again jetairways customer care on 25July2015 for cancellation of the ticket, the executive person told that only one side refund will be done since the other side is non-refundable., and told to refund only 8499 only.

Would seek your help to kindly look into the matter and provide me with a justified result.


Thankinf you in advance
Ritika Gosain
[protected]
Bangalore