Jipmer — Online payment refund

Address:	Palakkad, Kerala, 678682
Website:	www.digialm.com//EForms/configuredHtml/827/51983/login.html

I am (User id :88969) have done the payment for application thrice using my debit card issued by sbi.
1. 2/04/2017 (First payment) rs.1200+transaction charges
2. 9/04/2017 (Second payment) rs.1200+ transaction charges
3. 9/04/2017 (Third payment)
Third payment became positive and my status turned to be payment done.
When i contacted the staff they assured me that the sum will be refunded within 15 days and it is about 25 days since i have done the payment. Yet it is not refunded into my account. Kindly requesting you take up necessary action for my complaint here.
Thank you