Jiwaji University — the transcripts for my graduation

Address:

City Centre Extension, Gwalior, Gwalior, Madhya Pradesh, 474002

I am expecting and a month back i had sent my husband and brother to get my transcripts as we are migrating. None of the staff was cooperative and we had to finally pay some peon 4000/- rs as he demanded this amount under the table and this guy told the work will be completed in a week's time. However he isn't bothered to provide transcripts and and everytime we call he says it will take a week so time. The vc is transferred is the excuse, how come the university is running w/o vc. The name of this staff is tarun baghve.