Jodhpur Vidyut Vitran Nigam Limited [JDVVNL] — frequent supply failure in particular zone of nehru colony falna

Address:

Sai Villa, Nehru Colony, Pali, Rajasthan, 306116

One phase supply which is connected to my and other houses in nehru colony of falna town is failing frequently in night. On complaint concern j. En. Is always replying that he and his staff will attend and restore it in morning. No permanent rectification for this failure is done.
Also no staff is coming to attend even minor fault after 8.00 pm. I can't understand why one person is deputed to attend complaint calls when no staff is there for rectification of these complaints.
Please clear weather it is policy of jdvvnl that staff will not attend failure during night or the staff is avoider.
Please look into the matter and instruct concern jen/aen for permanent rectification of fault.