Jodhpur Vidyut Vitran Nigam Limited [JDVVNL] — My identity was enclosed even after assuring it from the customer care end

I made a complaint about the electricity theft in my locality to the customer care in Jdvvnl, they assured me that my identity won’t be disclosed to the culprits. But instead of taking action against them the tehsil electricity department told the person that I made the complaint and closed the complaint saying that the complaint raised was false . Is it just because the person is in police department (against whom I made complaint), so is it the loud say that the police personnel are granted to do any kind of nuisance in locality????