John Deere India — farm tractor with accessories

Address:	Gurgaon, Haryana, 122001
Website:	www.deere.co.in/en/index.html

This is regarding an order placed by etalin hydro electric power company for john deere farm tractor along with accessories on m/s futureways automotive (Dealer of john deere india) for supply including delivery at site. The order was placed on 19th feb 2014 with delivery by 19th april 2014. As per terms of the po, we had made an advance payment for tractor (@rs.9.3 lakh) directly to the manufacturer i. E. John deere india in mar 2014. After several followup and emails, inspection was arranged in 1st week of may 2014 (Beyond the contractual completion period). During inspection it was found that there were old/used parts being supplied by third party. We asked dealer to provide new parts and the re-inspection was done in aug 2014. Thereafter we tried to followup with the dealer for delivery of equipment but same was not done. Even after several followups, m/s futureways was unable to transport the equipment till site. The oem (John deere india) was also approached as their dealer was not performing as per terms of the contract. Several followups were made but their was no progress.

The tractor has been lying at the third party warehouse-rjmt (Where the accessories were required to be attached) since then. As informed by third party, all accessories desired by owner has already been sold as the dealer was not shipping the equipment except for compressor. Since john deere and its dealer were in violation and non-adherence of the contract, we were left with no choice but to cancel the contract and request for return of payment already made. Since there was no response and already long time had elapsed, in good faith we tried to connect with john team again (Mr. Ankit saxena-[protected], abhisar choudhary-[protected]) to resolve issues and support us in taking the ownership of equipment (Ownership document, key and service of the tractor). After several discussion, john deere managed to provide us the retail invoice and later gave details of the service agency so that we can take the tractor from third party location. However, when we contacted the third party for taking the delivery of equipment, to our surprise he informed that the dealer came to his works and took the equipment. Its surprising that these 4 years this dealer was untraceable and suddenly when settlement is reached with john deere he shows up and take the equipment without prior information. We have been trying to contact the dealer but he is not responding. We are again stuck as neither the dealer nor john deere team is responding/supporting us.

We request your team to get us justice. We have already paid money 4 years back and now the equipment is stolen by the dealer who was supposed to supply us. It may also be noted that based on above timing of all events it is explicitly clear that the john deere india team seems to be involved with the dealer and trying to create problem for us in taking the ownership.

An early action and response in this regard shall be highly appreciated. If required all the proof and documents can be submitted. We now need our money back with interest as this seem to be a case of conspiracy and harassment.