John Jacobs — Fraud Gold Membership

I placed my order on 5/02/2022 on john jacob store they told me order will be placed by lenskart, i said ok.

order no 60157694.
ticket no. 14383084.

i got sms confirmation from john jacobs and emails from lenskart. lenskart app is only showing gold membership, no details about my order.

now when i want to enquire about my order lenskart told me talk to john jacobs and john jacobs told me to contact lenskart.

john jacobs said they have nothing to do with my order, lenskart will be handling your order.

then why was gold membership of lenskart was offerred?

i told them connect me to supervisor he said sorry i can`t thats how they treat gold members.

now where do i enquire about my order?