John Players — jacket

Address:

27A Sarat bose colony, Kopi bagan, Haltu, Mental asylum( known as Paglagaror), Kolkata, West Bengal, 700078

I purchased a john player jacket from the shopper shop outlet in south city, kolkata, west Bengal, nearly 1 yr ago.
Now its racine around the arms of the jacket have worn off and now i cannot wear it .
It was of nearly 2.5k and such quality is not accepted from such a highly reputed company.
I want is a replacement or a refund as soon as possible or else it would lead to decrease in your customers.
Kindly take quick actions.