John Players — Leather jacket - peeled off without use even once

I had bought John players jacket from Pantaloons showroom 2 years ago and have not wore even once and was safely kept without folding the jacket but still when i took out to wear this winter...i saw that from.many areas the leather has started to get peeled off... considering John players to be a brand and you tag your jackets at such high rates...did not expect the quality of this type...i do want an exchange for this jacket as i have not used once ...also the tag which came with the jacket is intact which shows that it has not been used once even to wear...

Also to add..its v.hard to find a customer service contact number or a place where v cn have a word with.