John Players — Viscose leather coming off

Address:

Reliance Trends, Plot No 88, Reliance Mall, Near, Old Padra Rd, Dev Deep Nagar, Vadodara, Gujarat 390020, India

I had purchased a John Players Jeans viscose leather jacket from Reliance Trends one year ago. The outer shell is now coming off even when the jacket was never folded, never exposed to scorching sun and heat, never ill treated. I have attached images of the same. We never expected a product that costs ₹5, 000+ to be of such cheap quality.
Having reliance on Reliance Trends for good quality product is an act of foolishness. The employee responded that it's been one year and it's a very long time for such jacket to last.