Journeys By Jukaso — booked hotel was under renovation and it was not informed to me

1 Review
Gurgaon, Haryana, India
 Tarunarora88 on Dec 10, 2017
Name - tarun kumar
Membership id with this company: m[protected]

I have a membership with journeys by jukaso and i booked a hotel through them for the first time on 03/12/17. The booking was for 2 days 09 nd 10/12/17 in there property jukaso palace in macleodganj. When i reached the hotel it was under renovation. The manager told me that they informed the main branch in gurgaon about this. But the executive miss anjali in jukaso did not tell me about this. I reached the hotel at 8pm on 09/12/17. The manager told me that i can book another hotel for you but you have to pay for it and the executive from jukaso didn't pick my call..
Even the manager at their head office mr. Abhishek did not respond to my calls.. I have paid them rs. 58000/- till date (Memberships charges-50000/- one time payment + annual fee part payment - 8000/-) and this was the first trip which i was supposed to go on with them
Kindly look into the matter
Thank you

Complaint Status

[Dec 10, 2017] Jukaso Journeys customer support has been notified about the posted complaint.
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    Journeys By Jukaso - booked hotel was under renovation and it was not informed to me