Jukaso Journeys Customer Care
Jukaso Journeys Pvt. Ltd.
Customer satisfaction rating: 79%
Submit a Complaint
472
COMPLAINTS

Jukaso Journeys Customer Care

Jukaso Journeys Pvt. Ltd.

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Address
I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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134

Phone:
Phone:
+91 54 2240 6667  [Varanasi]
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47
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+91 18 9222 1227  [Dharamsala]
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+91 18 9222 1336  [Dharamsala]
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19
+41 336 751 246  [Hotel Alpina]
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9
+91 89 1305 0100  [Jukasotel]
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35
+91 54 2240 6666  [Varanasi]
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+41 338 220 485  [Hotel Harder Minerva]
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+41 338 232 313  [Hotel Harder Minerva]
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13
+41 338 221 543  [Hotel Gasthof Schonegg]
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+91 11 2435 0308  [Jukaso Inn]
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19

Fax:
Fax:
+41 336 751 233  [Hotel Alpina]

Additional info
Jukaso Inn
50, Sunder Nagar, Near Delhi Zoo, New Delhi, Delhi 110003
Tel:
+91 11 2435 0308

Dharamsala
Jukaso Palace, Dharamsala, Naddi, Talnoo, Upper Dharamsala 176216, Himachal Pradesh
Tel:
+91 18 9222 1336
+91 18 9222 1227

Varanasi
CK/14, Patni Tola Chowk, Between Mehta Hospital & Bhosle Ghat, Nearest Landmark: Manikarnika Ghat, Varanasi, Uttar Pradesh 221010
Tel:
+91 54 2240 6666
+91 54 2240 6667

Corbett
Jukaso Corbett, Jukaso Manu Maharani, Corbett, Ranikhet Road, Village Dhikuli, Ramnagar, Distic Nainital, Uttrakhand
Tel:
+91 95 3699 8811
+91 95 3699 8822

Jukasotel
Visakhapatnam (Vizag), 47-10-19, 2nd Lane, Dwaraka Nagar, Diamond Park, ICICI Bank Road, Visakhapatnam 500016, Andhra Pradesh
Tel:
+91 89 1305 0100

Hotel Gasthof Schonegg
Brienzerstrase 3805, Goldswil Bei, Interlaken, Switzerland
Tel:
+41 338 221 543

Hotel Alpina
Kandersteg, CH - 3718 Kandersteg Schweiz
Tel:
+41 336 751 246
Fax:
+41 336 751 233

Hotel Harder Minerva
Switzerand, Harderstrasse 15, 3800 Interlaken, Schweiz
Tel:
+41 338 232 313
+41 338 220 485

View More Information...

Customer satisfaction rating
79%
Complaints
472
Pending
0
Resolved
374
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Jukaso Journeys related photos (44)

Jukaso Journeys Complaints & Reviews

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Jukaso Journeys — refund of rs 1, 50, 000/- against journeys membership application form

 vipul.skd on Apr 11, 2019
Membership amount payment date : 30 sep 2018
Payment mode : credit card
Name: barkha/vipul goyal
Application no: 219590
Dear sir / madam,

I along with my wife was invited by journeys by jukaso's team in one of their branch office to explain about their membership and hotels. All the membership details were presented to us very nicely and were told that we can cancel/surrender membership and my amount we will be refunded after deducting some administrative charges. They offered me a 10 years membership for rs. 1, 50, 000/-. I decided to go for this on my...
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — membership fraud wrong commitments

 Amrinder59 on Apr 3, 2019
I have bought mini membership form jukaso on 2nd may 2017 paid amount rs. 1 lakh which 5 years membership. Its been now two years, they are not responding the mails, even speaking in a very rude manner, din`t give any welcome gift which they promised, disconnecting the call. No service. At the time of membership they told us if jukaso property is not available in the city, we `ll give you bookings in another hotels, as they tie up. But nothing is there. They all are [censored]. Some days back i met ms. Payal khanna, that lady even does not know how to speak with customer, very rude. I have asked her...
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — wrong commitments

 vipankanwar on Mar 27, 2019
My name is vipan kanwar, membership id-131934 this is totally fraud company, just aim to collect people money and after that no response or feedback, very poor services, i am about to lodge police compliant against this company owners. I taken their membership in june after paying committed amount and their manager ankit singh made promise that we will convert the amount in emi options and given me written assurance on mail about benefits, but nor my emi was done and they start away denied the offers given from their employees from his official mail id. One customer executive start following the...
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — my refund

 alam mujeeb on Mar 19, 2019
Hi i take membership of jukaso journeys on december 2017 rs. 25000 they make fool and cheat me then i ask for refund but they not giving after long trying payal khanna says we refund 15000 on feb 2019 and she block me on call on whatsapp and when i going on gurgaon office she not meet me and i have mail of payal khanna that she refund 15000 but still they are harassing me. Not giving my money. Please help me for refund my money
My contract number 102999
And my contact no. [protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — non responsive

 John Varghese CEA on Mar 11, 2019
I have taken a membership 3 years back and i have paid 1.2 lakhs but these people have not even helped me to take a holiday as they never respond to emails and phone calls. When i said that i want refund they called and gave me so much offer. Why are we killing terrorists of pakistan? Let them live because jukaso is also a soft terrorist killing their own brothers. If there is no response after this i will take action in such a way that all their properties will suffer. My member ship id is 139559. Cheats who never respond....
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — not refunding membership fee on withdrawal of application

 Surya Kesarwani on Feb 19, 2019
On 08.05.2018, I paid Rs 65, 000 towards Purchase of Journeys Resorts Pvt Ltd (JRPL) Membership ID 129260 / Traveller ID 213373 and signed an Agreement. The Agreement has the following violations : (1) While Signing the Agreement, I was trying to read it. Then I was told that a copy of the Agreement shall be provided to me. They have provided a unsigned copy. Further, the unsigned copy provided is not having all the pages of the Agreement. Unsigned copy is nothing but a draft copy. (2) Before signing the Agreement, a verbal & promises/ assurance was made that Annual Facilitation Fee (AFF) of Rs...
Complaint comments  Read comments [1]Complaint category Restaurants & Bars

Jukaso Journeys — not received refund after cancellation of the membership

 GianenderSingh12 on Feb 19, 2019
I have purchased a membership from journeys by jukaso at sagar ratana sec. 9 panchkula on 25.02.2018 vide membership number 204593 for 3 years. It was agreed that i have to pay rs.40000/, i paid rs.30000/on the spot by debit card and the rest rs.10000/ had to be paid later on, but mean while i came to know that this plan is not fit for me and i decided to withdraw and told the sale representative (Mr. Munish chandan) that i do not want to continue my membership and please refund my amount immediately. He assured me about 100% refund. I had completed all the formalities as per his advise. I have...
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — non compliance of services

 Varinder Jain on Feb 13, 2019
Despite being made frequent calls and mails to you for the booking and using online portal for the booking we are not able to avail the services from your part.
We are sorry to say that since date we took the, membership from your concern from that very day there is a sense of being dupped with your plan of holiday membership.
With membership we were given two free journey coupons, when we tried to use them, there was no response from your side, on contrary we tried to contact thee marketing person who sold the membership but she left the job at that time.
Next when we tried...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Jukaso Journeys — harrassment

 carpetica on Feb 12, 2019
I had purchased a membership from jukaso journeys by paying ₹35000 of my hard earned money at their office in tdi mall rajouri garden new delhi. They closed down that office and shifted to gurugram.

Whenever i contacted them for a reservation, it was denied on the plea that it is not available on the said dates.

After lots of hassles they gave me a booking at dharamshala. The room in which i was lodged was literally stinking of "dog's piss", and was totally unlivable. We checked out immediately and moved in to a nearby hotel. The best part is that they charge ₹2000...
Complaint comments  Read comments Complaint category Unauthorized charges

Jukaso Journeys — could not receive refund from jukaso refund amount is 71700

 Ashish Vishwakarma 1 on Feb 6, 2019
Hi,

We have purchased holiday package from jukaso on 19/05/18 worth 80000 and due to some money issue we cancel the policy with in 5 days.. We were told to refund 71700. But they are no refunding money even they are making excuse on excuse. There is a lady payal khanna she is very fraud she even block our mobile numbers. Jukaso team is very irresponsible.

Please help us. Contact us [protected] or [email protected]

Br
Ashish vishwakarma...
Complaint comments  Read comments Complaint category Travel Agents

Jukaso Journeys — not refunding my amount : 45000

 snigdha verma on Feb 5, 2019
1 year back, i received call from jukaso journey and saying that you are selected as our lucky winner in the draw. I went mall and they give us coupon and saying if you will selected as lucky winner you will surely get one big surprise gift. When i received call from her, i just said that i don't and how is it possible. I asked her are you sure mam. She said yes mam. We just take some time from our busy schedule and they ask us to wait for sometime then a girl come and ask us to come inside as your session started now.
A lady and one boy start explaining package and said mam there is one...
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — regarding plot in yadagirigutta

 yamini thotakura on Feb 4, 2019
This is yamini from hyderabad. As we bought a plot which is saved by jukaso journeys 2years back regarding to that location as we are contacting u so many time mr. Santosh has saved the property but they are not responding plz help me i am requesting u plz... Plz help me regarding to this and address and contact details any executive who will help me. Now i have to resale the plot as early as possible.....
Complaint comments  Read comments Complaint category Business & Finances

Jukaso Journeys — cheating by jukaso..its a fraud [Resolved]

 Sarvesh.upes on Jan 28, 2019
I have taken up 5 years mini membership (Membership No. 203778) on Feb 2018. from Journeys by Jukaso. I have taken this membership on a 12 month EMI. As per my Agreement the company have agreed to reimburse me an amount of Rs 10000 towards interest paid by me to the bank. I have written to their customer support team and Miss Payal Khanna who was MRD-Operations, Jukaso Hotels when I purchased the Membership. But till date neither they have responded to my emails nor reimbursed me the Interest amount as promised. This is a big scam as a see a lot of complaints against the company. They are looting...
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — not get refund of money [Resolved]

 sharma.jitender00 on Jan 22, 2019
Dear sir/mam,

With reference to the above subject i had purchased a crimson mini membership plan jhp - 10years orange travel plan (For rs.125000.00 (One lacs twenty five thousand only) by jrpl on 08th september 2018 (Details mentioned below).

Purchase agreement for jitender
Contract id:135388
Traveler id: 219399

I had raised a cancellation request on 10th september 2018 and i received their reply as :

Ticket received - withdraw of agreement for contract id:135388 - reference # 1021466
Inbox
X

Journeys...
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — fraud and cheating, come & join [Resolved]

 V.k. bansal advocate on Jan 17, 2019
Thanks for overwhelming cooperation, there are many members who provide me with the support and join me, by providing me with a copy of the complaints, case details, and also provide the relevant documents, regarding the cheating and fraud have done by the jucaso journeys, with many members as well as with their staff also.
I received many complaints from the staff, there are many complaints from the members that the company is not refunding their money. Anyhow if they refund the amount, then mostly their cheques are bounced. After reviewing the complaints on the internet, there are hundreds...
Complaint comments  Read comments [2]Complaint category Sports & Recreation

Jukaso Journeys — cancellation of membership fee required [Resolved]

 toptushar on Jan 17, 2019
Jukaso journeys — refund required of cancellation of membership


Toptushar on dec 19, 2018 submit a complaint
Contract id - 99162
Membership id - 184331
Ref. - #1000846

Journeys resorts pvt ltd
I. T. Composite towers,
Plot no. 1, i. D. C.
Mehrauli road,
Gurgaon-122001, india.
For franchise enquiry
Call toll free[protected]
Or write to
[email protected]
To, journeys resorts pvt. Ltd. Dt. 12/05/2018
Administration journeys
It composite towers,
Plot...
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — membership fee refund [Resolved]

 Abhinav_1311 on Jan 10, 2019
I purchased the membership fom jukaso in jan 2017. Soon within 2 days i realized that i have been mis-sold, so i requested for the cancellation. As per their policy the refund of membership fee should be done within 3 months of cancellation but till date which is almost 2 years now, despite making multiple calls and emails, i have not received any.

I have been called multiple times from the company to reconsider my decision on cancellation as they tell upfront that this is the only way i can use my hard earned money. I have refused this offer as i want my money back

These...
Complaint comments  Read comments Complaint category Other

Jukaso Journeys — refund required of cancellation of membership [Resolved]

 toptushar on Dec 19, 2018
Contract ID - 99162
Membership ID - 184331
Ref. - #1000846

JOURNEYS RESORTS PVT LTD
I.T. Composite Towers,
Plot No. 1, I.D.C.
Mehrauli Road,
Gurgaon-122001, India.
For Franchise enquiry
Call Toll Free[protected]
or write to
[email protected]
To, Journeys Resorts Pvt. Ltd. Dt. 12/05/2018
Administration Journeys
IT Composite Towers,
Plot No. 1, I.D.C., Mehrauli Road,
Gurgaon – 122001,
INDIA.
Email – [email protected]

REF....
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — reservations declined: fraud [Resolved]

 Jijusankar on Dec 17, 2018
I have been a member of Jukaso journeys since April 16. Membership no. 145864 Till date(1year and 8 months, now) none of my requests for reservations have been materialised. Every time the reason being non-availability of property due heavy booking!! It is undoubtedly one of the biggest fraud that's happening here... They have no concerns whatsoever for anyone's time or money. I want my money back... I have been totally cheated!!...
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — holidays package

 V.k. bansal advocate on Dec 17, 2018
Come and join hands
Yes, i agree with customers, this jukaso journeys make fools to everyone while taking membership.
I am also customer of jukaso journeys. I also surrendering my membership, but there is no reply from juckaso. Now, i am planning for going for legal action. And i also inviting the members those are not satisfy with juckaso. Kindly contact me (Only members), if you want.

Vinamra kumar bansal
An advocate of highcourts
Punjab & haryana, delhi, u. P.
Mob. [protected], [protected]...
Complaint comments  Read comments [1]Complaint category Sports & Recreation

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