Jukaso Journeys Customer Care
Jukaso Journeys Pvt. Ltd.
Customer satisfaction rating: 77%
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489
COMPLAINTS

Jukaso Journeys Customer Care

Jukaso Journeys Pvt. Ltd.

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Address
I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 54 2240 6667  [Varanasi]
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+91 18 9222 1336  [Dharamsala]
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+91 89 1305 0100  [Jukasotel]
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+91 54 2240 6666  [Varanasi]
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+91 18 9222 1227  [Dharamsala]
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+41 336 751 246  [Hotel Alpina]
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+41 338 220 485  [Hotel Harder Minerva]
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+91 11 2435 0308  [Jukaso Inn]
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+41 338 232 313  [Hotel Harder Minerva]
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+41 338 221 543  [Hotel Gasthof Schonegg]
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Fax:
Fax:
+41 336 751 233  [Hotel Alpina]

Additional info
Jukaso Inn
50, Sunder Nagar, Near Delhi Zoo, New Delhi, Delhi 110003
Tel:
+91 11 2435 0308

Dharamsala
Jukaso Palace, Dharamsala, Naddi, Talnoo, Upper Dharamsala 176216, Himachal Pradesh
Tel:
+91 18 9222 1336
+91 18 9222 1227

Varanasi
CK/14, Patni Tola Chowk, Between Mehta Hospital & Bhosle Ghat, Nearest Landmark: Manikarnika Ghat, Varanasi, Uttar Pradesh 221010
Tel:
+91 54 2240 6666
+91 54 2240 6667

Corbett
Jukaso Corbett, Jukaso Manu Maharani, Corbett, Ranikhet Road, Village Dhikuli, Ramnagar, Distic Nainital, Uttrakhand
Tel:
+91 95 3699 8811
+91 95 3699 8822

Jukasotel
Visakhapatnam (Vizag), 47-10-19, 2nd Lane, Dwaraka Nagar, Diamond Park, ICICI Bank Road, Visakhapatnam 500016, Andhra Pradesh
Tel:
+91 89 1305 0100

Hotel Gasthof Schonegg
Brienzerstrase 3805, Goldswil Bei, Interlaken, Switzerland
Tel:
+41 338 221 543

Hotel Alpina
Kandersteg, CH - 3718 Kandersteg Schweiz
Tel:
+41 336 751 246
Fax:
+41 336 751 233

Hotel Harder Minerva
Switzerand, Harderstrasse 15, 3800 Interlaken, Schweiz
Tel:
+41 338 232 313
+41 338 220 485

View More Information...

Customer satisfaction rating
77%
Complaints
489
Pending
0
Resolved
376
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Jukaso Journeys related photos (47)

Jukaso Journeys Complaints & Reviews

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Jukaso Journeys — fake travel package

 mannu_raw on Aug 13, 2019
It's very disappointing to say that it's almost 2 and half yrs and i am not even able to avail single service from jukaso which was committed to me during taking the package, it's really defaming the hospitality industry, we as a consumer believe on jukaso and paid 82000. It's not only the matter of money but the trust with these type of industry which gave false commitment and during avail that just making fool of people. Three times i tried to avail my complimentary trip since 2 and half year however every time there was no response from cc as well as behavior of employees is not good for customer....
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — not able to book holidays with jukaso

 vj.alternativ on Jul 28, 2019
It has been more than three weeks i could not able to book any zukaso holiday.
Also i did not get my gift air ticket workth 20 thousand also. It feels like i have cheated by jukaso journeys. The member ship amount is 90k.
Now reservation team is not replying on my email.. Please cancel my membership and refund membership amount.
Contract id 138852...
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — refund not given

 shivanshekta on Jul 24, 2019
Membership number 217575.
We paid 40000 inr in june 2018. Since then we have been asking them to give back our money and refund the amount.
Our membership never got activated since it was given on wrong commitments.
We got a cheque also for the refund amount which got bounced. The manager ashish at the gurgaon office has told us to go legal and he cannot help us..
We have been duped by these people....
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — cancel membership and refund my amount

 Annu singg on Jul 22, 2019
It has been more than two years i could not able to book any zukaso deal. and i did not get my gift of three return air tkt also. anytime when i call for booking they dont have hotels. so kindly cacel my membership and refund all my paid amount as i have not been able to to book any hotel in the two years period.
traveller id- 127697
Name - Ashish singh...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Jukaso Journeys — refund not received - aditya jakhetiya

 Aditya Jakhetiya on Jul 16, 2019
I visited the jukaso journeys team and they explained about this package worth rs 129, 000 contract id # 138718 on 5th may 2019. I went back home and read the reviews of fraud and decided to cancel the contract so dropped the mail to them same day. They did not do it rather called me for face to face discussion. I met payal khanna ([protected]) on 6th may 2019 where she confirmed me that they would provide the services and in case they fail to do so, they will refund the entire amount without any deductions. Also, they were supposed to refund an amount of rs 25k on 10th june '19. Its already mid...
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — I have still not got my refund

 [email protected] on Jul 1, 2019
Hi,
I have taken the membership in 2015, but cancelled the membership in the same month, when i requested for refund of 50k it was assured that the refund will be given in 3 to 6 months.
But still after 4 years i have not got the refund, whenever i called customer care it was told to me that it is in process and ticket no has been given.
Please see the below response from jukaso team.
"dear dhiraj kumar
We would like to acknowledge that we have received your request and a ticket has been created with the reference # 1031431
A customer service representative...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Jukaso Journeys — jukaso journey - fraud company, not refunding the cancellation amount

 goel_mech on Jun 24, 2019
During 15th jul'18 we attended an event of jukaso journey held at hotel ginger, sector 14, gurgaon.

During event sales team explained about the various membership offers and unfortunately we purchased a 1 year holiday membership by paying an amount of rs. 20, 000 (On emi, through credit card).

After returning back from hotel, we checked all the documents & reviews from other customers, we observed many negative feedback & further after deep understanding, we found to be cheated, since the verbal explanation & actual features were not in line with the membership plan.
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — no service provided since 2017

 ashdeck on Jun 21, 2019
Member 158306.
Since the commencement of the Membership (Jun 2017) we approached multiple times but no vacation/ allotment was provided . We are now frusted and seem ourself cheated by Jukaso Marketing team.

No guidance and assistance is provided.. Each time the property is either not available or they ignore picking our calls.

if there is No service and not even a single one, since the membership started then they should extended our membership. or Refund our money.

Ashish Dubey
[protected]...
Complaint comments  Read comments [1]Complaint category Products & Services

Jukaso Journeys — fraud company - money not returning

 [email protected] on Jun 21, 2019
Jukaso Jurney's took 25k from us but didn't give any holiday to us. I've sent the mail on [protected]@jukasojourneys.com, [protected]@jukasojourneys.com & [protected]@jukasojourneys.com for money refund also but they said that i am not eligible for refund. Ms. Payal, Ms. Sonia, Mr. Ashwini make us fool they told us to give balance amount. We request them to collect from our residence as we do not have such money with us at that time but they didn't send any executive to collect the money & didn't reply of our ph calls. I request you to pls. file the case & i request you to pls. take my money back from them....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Jukaso Journeys — non booking of travel tour by jukaso

 P_A on Jun 17, 2019
Dear Sir,

This is to inform you that I have taken the membership from your company, branch sundar Nagar, I have lots of time to calling you for reservation of my trip but no information and reply received by jukaso. I need to transfer my membership or please booked the my tour immediately. I need to going to domestic tour but from last 3 years no responce received from them. I have totally paid my membership fees to them ....
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — cancel membership - contract id : 33130, traveler id : 111106 but did not get cancellation amount

 binitkumar50 on Jun 11, 2019
I purchased your membership for Rs 25000 on 25-Sep-2016 by executive Kripa Shankar Pandey at Jukaso Inn, SunderNagar, New Delhi. I cancel the same on 2-Oct-2016 by term and condition within 15 days. But they did not provide me the cancellation amount. This is totally fraud system

My Detail is below :
Amount Paid : 25000
Contract Id : 33130
Travller Id: 111106
Date of purchase : 25-Sep-2016.
Contact detail : [protected]
Jukaso Sales Person : Kripa Shankar Pandey...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Jukaso Journeys — not received refund after cancellation of the membership of 5 years

 [email protected] on Jun 6, 2019
Dear Sir,

My name is Mayank Sharma & my membership no. is 59578. I have cancelled this membership & asked for refund cheque. I have also, received mail confirmation from Jukaso that my request for cancellation have been processed & i will receive my refund cheque very soon. But, still, after almost 2 years i have not received this money back. I am following up for refund of my money regularly. But, not getting my refund cheque. I have also, visited your hotel many time, but every time they give excuses only. Please provide my cheque at the earliest....
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — refund not credited [Resolved]

 ms dutt on Jun 4, 2019
I have taken membership on 17-apr-2019 due to fake commitment made by sales team. But later on very next day i have send a mail request for cancellation i. E 18 april. But till date my refund is not received. My member id-138530. Their toll free is not working neither they are replaying on mails. I think i was right to make a decision of cancellation as such behavior is highly unprofessional that too being in hospitality industry. My complaint no-1030539 and send mail to [protected]@jukasojourneys.com or [protected]@jukaso.co.in...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Jukaso Journeys — jukaso journeys

 Kirtica on May 24, 2019
I was called with my husband in Jukaso Inn at Sundar Nagar, Delhi on 6 jan 2018 and was charged Rs. 55, 000 on pretext of following offers:

1.Membership for 5 years of Jukaso and complimentary DAE membership for a one time sum of Rs. 55, 000/- (inclusive of AMC).


2. Annually free invitation for 5-6 events will be sent to me for whole family, wherein food and stay for that night will be included therein.


3.In a year, total 11 nights being offered to me, I can bring 6 Adults and 3 kids for stay.


4.During...
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — poor response for booking

 vipinsangwan56 on May 23, 2019
Following up for more than 3weeks but no response on mail and toll free number not working. Nobody contact me. Even confirm for booking on mail but after than no details sent and nobody responding with details. Worst service from jukaso.

Payment taken advance by doing wrong commitments and now they are not giving services. There is no authority who can listen consumer complaints.

Vipin-[protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — journeys jukaso private limited is a bigh fraud company which has taken my 85000 rupees

 Advocate Nisha on Apr 26, 2019
This company is a big fraud and not only me but everyone dealing with this company is suffering from it. They promised me to give i phone 6 by hand and the holiday package but i cancelled the plan with in 2 days only because they did not even gave an i phone vi in 2 days. As per their policy they accept the cancellation within 7 days but i did it in 2 days only still they did not refunded my amount and are still mailing that we will refund the amount. Plz take any serious action against the company. I want my money back...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Jukaso Journeys — booking for singapore [Resolved]

 simi2017 on Apr 25, 2019
I took jukaso journey on 2015 and paid 35000 rupees to the company for 10 years booking for national and international book ings.i did not use the package for 4 years now in 5 th year I wanted to book for Singapore vacation.their representative told through mail that they have property on in India
I told u had some collaboration between DAE for international.then they sent website address I contacted DAE people they said u have to contact jukaso .jukaso people called me in evening saying that let me check and said no property is beyond 40000 in Singapore and u have paid 35000.i said I'm...
Complaint comments  Read comments Complaint category Travel Agents

Jukaso Journeys — refund of rs 1, 50, 000/- against journeys membership application form

 vipul.skd on Apr 11, 2019
Membership amount payment date : 30 sep 2018
Payment mode : credit card
Name: barkha/vipul goyal
Application no: 219590
Dear sir / madam,

I along with my wife was invited by journeys by jukaso's team in one of their branch office to explain about their membership and hotels. All the membership details were presented to us very nicely and were told that we can cancel/surrender membership and my amount we will be refunded after deducting some administrative charges. They offered me a 10 years membership for rs. 1, 50, 000/-. I decided to go for this on my...
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — membership fraud wrong commitments

 Amrinder59 on Apr 3, 2019
I have bought mini membership form jukaso on 2nd may 2017 paid amount rs. 1 lakh which 5 years membership. Its been now two years, they are not responding the mails, even speaking in a very rude manner, din`t give any welcome gift which they promised, disconnecting the call. No service. At the time of membership they told us if jukaso property is not available in the city, we `ll give you bookings in another hotels, as they tie up. But nothing is there. They all are [censored]. Some days back i met ms. Payal khanna, that lady even does not know how to speak with customer, very rude. I have asked her...
Complaint comments  Read comments Complaint category Travel & Vacations

Jukaso Journeys — wrong commitments

 vipankanwar on Mar 27, 2019
My name is vipan kanwar, membership id-131934 this is totally fraud company, just aim to collect people money and after that no response or feedback, very poor services, i am about to lodge police compliant against this company owners. I taken their membership in june after paying committed amount and their manager ankit singh made promise that we will convert the amount in emi options and given me written assurance on mail about benefits, but nor my emi was done and they start away denied the offers given from their employees from his official mail id. One customer executive start following the...
Complaint comments  Read comments Complaint category Travel & Vacations

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