[Resolved] Journeys By Jukaso — Fraud done by jukaso people | |||||
Dear concern I have booked a membership plan with, ” journeys by jukasso” and have given them 1, 05, 000/- inr on 28th march’16 and they said to me that i would be getting a membership card from dae within 30 to 45 days of the booking. I had booked a 10 yrs. Membership plan and were given an agreement copy on the same. For the first year i was given a gold membership and for the next nine years orange membership would be there. The whole process was done by mr. Kuldeep negi : [protected] and mr. Ali.: [protected] and mr. Madhup The id’s provided by them in the agreement were Travel id : 79194 And contract id: 16258 But to my worry now they are not picking my call at their call center no :[protected] and [protected] and also they are not registering my id at your end. From the last one month the above sales guys are saying that the agreement is lying at your end and we will be receiving the card from your end shortly. But when i called your customer care they didn’t find my id’s, so kindly help me on the same and where should i complain about not getting my card. Or the guys from the journey people are doing fraud in your name. Was this information helpful? | |||||
Sep 24, 2016 Complaint marked as Resolved Jukaso Journeys customer support has been notified about the posted complaint. Verified Support Aug 04, 2016 Jukaso Journeys Customer Care's response Dear Amit,
Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same.
If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know.
We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation.
--
Team Jukaso Journeys
Verified Support Aug 23, 2016 Jukaso Journeys Customer Care's response Dear Amit, As your concern is resolved now and the refund has been made, please mark this complaint as resolved. -- Team Jukaso Journeys. | |||||
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