[Resolved] Journeys By Jukaso (jukaso Resorts Pvt Ltd) — Company is not giving the refund of payment made by me

vikas92

from Almora, Uttarakhand

Address:	Gurgaon, Haryana, 122001
Website:	WWW.jukasojourneys.com

I had made payment of 12500/- and rest in EMI for 5D/4N package for 5 years offered to me for 50, 000/-. after contacting customer care i came to know that many offers given to me by sales representative were false. he cheated me by assuring me that i will get the hotel booking in any season, he also assure me that in case, i did't avail my 5d/4n during year then i will get 10000 rs back for that year. he told me that after reading terms and conditions i can go for cancellation, then my money will be refunded. when i realize that company is Mis-Selling and Mis-representing the fact through their sales executives. i e-mailed them for cancellation of package well in time. But company is now telling me that they cannot refund the payment made by me. Which is wrong And CHEATING. Now I had stopped the cheques given to company by me for EMI. Today i came to know that company had put cheque for payment to bank which is dishonoured. (WHY I SHOULD PAY FOR SOMETHING THAT I DID"T GET). INSPITE OF REFUNDING MY MONEY COMPANY IS PUTTING CHEQUE TO BANK FOR CLEARANCE.

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Sep 7, 2016

Complaint marked as Resolved

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Vikas, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys