Jukaso Journeys — 5 years membership was sold with lot of rosie and fake commitments

Address:	New Delhi, Delhi
Website:	jukasojourneys.com

Contract ID: 105617, Dated: 23/12/2017

Jukaso Address: IT Composite towers, Plot no. 1 IDC, Gurugram, Haryana - 122001

Membership was sold to us with lot of rosy and fake commitments wherein majority of the facts and service commitments narrated by Sales Executive were false and misleading, which forced us to purchase the membership on the same day as the sales people told us that it was there closing and after that they are closing 5 year membership. (without giving us time to go through the agreement clauses and raise queries)

While selling the Holiday plan scheme, we were informed that they have tie up with 4-5 star Hotel properties (Like Hyatt, Oberoi, Ramada), however, when asked to initiate the booking I have to follow-up 10 times a day to know the booking status (where as I was promised booking on 2nd day, while making me sign an agreement). Thereafter I have been offered cheap Hotel which are available at INR 1, 000 per night easily on any travel websites, instead of booking a room in Oberoi Hotel, Fortune Hotels, Ramada, etc...

We have been chasing them since we took the membership, and as a result my phone calls were avoided and Blocked by Sales Executives.

We had shared our holiday plan before taking membership and the sales guy showed us some properties online but now there entire hotel list does not have those properties which were committed to us.

Since, it has been 3 days to my membership, wherein I could judge there colours, accordingly I have submitted a written request (through Speed Post and email) for withdrawal of my application as per their agreement clause 8.1 : " Travelers are allowed a period of 10 calendar days from the date of receipt of Down payment to withdraw their JHP-5 years application and claim the refund of the amount paid".

The company is running a racket of cheating people and selling fake membership on a large scale. They are not responding right from day one and there is no responsible person for escalation.

I don't understand if the Sales Executive have given false & fake Commitments to customers to meet his sales target, Why should Customer be penalized for it??

One of the Sales / Support staff called and showed their discomfort in my withdrawal of application and tried to convince to continue with the membership. Further I was told Withdrawal of application is a cumbersome process and I should not get into all that...

I want my complete refund of INR 60, 000 (paid for the membership), as I have not used / availed any kind of benefits / services under the membership and we have submitted our withdrawal request within a period of 3 days (1 working day) from the date of payment.