[Resolved] Jukaso Journeys — behaviour of your manager ms.manjeet kaur at patiala

sandjosh009

from Ludhiana, Punjab

Address:	Gurgaon, Haryana
Website:	jukasojourneys.com

Dear Team,
This is with reference to your invitation to me and my wife at Hotel Polo Club Patiala on 14th of October 2017. As we are regularly visiting various tourist destinations every year with family so we visited there with full excitement to explore something new for us. But when presentation was going on with your reperesentative shweta called the manager Ms.Manjeet to discuss more about location preferences and comparison with other Four and Five star hotels. She deliberately hurt our feelings by saying that (Patiala walian nu ki pata five star te four star ki hunda hai ) Patiala people are not aware of hotel star ratings. We belong to very well educated families and some of our visited hotels are :
Ramada - Goa
Jaypee palace - Agra
Radisson - Delhi
JW Marriott- Airpot delhi
Sheraton towers - Singapore.
Le-meridien - delhi
Elbee ganga view- Rishikesh

We are least concerned about your free offer But we are very much concerned about our self esteem. You must train your employees to deal with guests. How can we expect good behaviour from your hotel staff when your marketing team don't have manners of hospitality.

Was this information helpful?

No (0)

Yes (0)

Dec 22, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

Jukaso Journeys Customer Care's response Dear Member,
We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
For Reservations : [protected]@jukasojourneys.com
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.