[Resolved] Jukaso Journeys — cancellation of membership no. 51059

Goddu

from Gurgaon, Haryana

Address:	Gurgaon, Haryana
Website:	jukasojourneys.com

Hi,

I took a membership no. 51059 in feb'17 and same day i have surrendered the same membership. Even i got confirmation message from vm-jukaso on dated 17th fab'17. I have deposited rs. 26000/- only through my credit card. And as per the contract it should have been refunded after 90 working days, but till date i have not received my refundable amount. I am continuously following up with customer care and physical visit as well, at gurgaon sec 14 branch. I use to get only one answer "underprocess".

Please help me out to get my refundable amount on priority. Please...

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Nov 10, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Jukaso Journeys Customer Care's response Dear Member,
We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
For Reservations : [protected]@jukasojourneys.com
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.