[Resolved] Jukaso Journeys — cancellation of my membership and refund money

ajaykr99

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi, 110092

Sir/Madam,

I have received call from jukaso 49/50 sunder nagar on 19th Feb 2017 for invitation to collect holiday voucher 3D 2N and Screch Card Voucher without any payment no any term and condition.

But they offered me for jukaso membership for 3 years for the amount INR 70000 including kerela package with INR 25000 tickets amount as well.
I am completely unsatisfied with service of jukaso as they have not responded on my emails or calls. When i asked for tickets amount. They always advised me that the request is raised for travel buzz card. i am followowing up for this for last two months.

i humble request to cancel my membership and refund my money Rs. 70, 000.00 at earliest which was paid through credit card.

Thanks and regards,

Ajay Kumar

Contract Id : 51625
Travller Id : 132666

Ph. [protected]

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Sep 22, 2017

Complaint marked as Resolved

Can you please mark it as unresolved.

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Jukaso Journeys Customer Care's response Dear Member,
We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
For Reservations : [protected]@jukasojourneys.com
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.

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Comments

ajaykr99

from Noida, Uttar Pradesh

I am continously chasing for air ticket amounts buzz card or refund as mentioned in the membership but no satisfactory response saying request forwarded to concerned team.

I m disappointed with the services they provide. Its a froud company.

Even i didnt get any call from Jukaso.

Can you please take appropriate action against them.