Jukaso Journeys — cancellation of policy

Address:

New Delhi, Delhi

membership no. - G 0102448 i work in the Indian Army and my parents took this membership with jukaso journeys in august 2014. my parents are unhappy with the membership owing to the following reasons:-(a) the deal/package offered to my parents was not explained to them properly with respect to the seasons of the year of travel, the hotels on the panel, the types of rooms available, the priority of bookings as per the package. it was a very smart move by some employee of jukaso to sell a deal/package to two old people due to retire soon with hidden terms and conditions.(b) my parents were assured by the employee of jukaso who sold the deal to them that, they can book their holiday with a week's notice to the company, which was obviously not the case when they tried to book a holiday in Jan 2015 (which i will come to later)(c) the initial briefing by the employee of jukaso was so confusing that my parents are still not sure of what is the deal/package that they have bought and what all does it entail ?(d) the details of payments made are as under :- (i) 29th August 2014 - Rs 30, 000/- (credit card transaction) (ii) month of Sept 2014 - Rs 5000/- (cash payment with no receipt) (iii) month of October 2014 - Rs 7900/- (cheque payment via ECS) (iv) month of November 2014 - Rs 7900/- (cheque payment via ECS) (v) ser no (iii) & (iv) were to be refunded in Nov 2014 and has still not been done (e) my parents took a deal/package of around Rs 1, 50, 000/- for 10 yrs initially (as i said earlier, neither my parents nor self are clear of the deal/package - blue ?? green ?? yellow ??) (f) then they downgraded the deal/package to a Rs 35, 000/- for 5 yrs. Rs 15, 800/- was supossed to be reimbursed within 2 weeks (as per your employee) which still hasn't been reimbursed.(g) now is the most interesting part, my parents wanted book a holiday to Goa in Jan 2015 which obviously they didn't get. but the best part was the awful and deplorable customer care service that they got. THEY WERE NOT GIVEN ANY HOTEL BOOKING IN GOA FOR THE DESIRED DURATION. (h) after all this chaos when my parents approached me. i met your staff at the Ansal Plaza office and yet again the response of the staff was hopeless and pathetic. my parents had bought the deal/package through the same Ansal Plaza office and i along with my parents wanted to meet these officials who had sold this deal/package. the response i got was either they don't work for jukaso anymore or they are on long leave.(i) it was A SIMPLE CASE OF FOOLING THE CLIENT AND WHAT BETTER CLIENT TO DUPE THAN AN OLD COUPLE WHO JUST WANTED A HOLIDAY PACKAGE TO ENJOY THEIR RETIREMENT.(j) i want to surrender this membership on my parents behalf and want to be refunded with the COMPLETE MONEY that we have already paid as we have not utilized any services from your organization. (k) i was ready to lodge an official complaint with the Consumer Forum/Court for the same but i thought i should first write to you before i take any drastic step.(l) i would request you to at least this time show some urgency unlike the USUAL POOR CUSTOMER CARE SERVICES RENDERED BY JUKASO JOUNEYS and reply to my grievance as early as possible.