[Resolved] Jukaso Journeys — Cancellation within 10 days, but still waiting for Refund

ravishk

Address:	Gurgaon, Haryana, 122001
Website:	jukasojourneys.com

I had taken a membership of INR 50000 on 25th Mar 2016 from Journeys by Jukaso from MG Road Branch Gurgaon. Within 3 days, I changed my decision and given the cancellation request through mail to the Jukaso team. They had given me the refund process is of 90 days, so the customer need to wait 90 working days. According to the company, I fulfilled 90 working days and started follow up in last July about the refund. But Everytime when I ask with team about the refund, they say to give us 20 days, 30 days 10 days. You will definitely get the money.
However, Already 9 months gone, still I am struggling for the refund.
Even I have visited 2-3 times to their place for the refund from july to Oct 2016. Eventually, They are harassing the customer that its not processed and give us time around 20 days. Literally, I have been irritated with their attitude and not getting a proper solution till now.

If you need any further details, pls let me know at earliest.

Membership ID: 15817
Name Ravish Kumar
Purchasing Date: 25 Mar 2016
Cancellation Date: 28 Mar 2016

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May 22, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team