[Resolved]  Jukaso Journeys — chasing for my refund from last 1.5 years

Address:	New Delhi, Delhi, 110003
Website:	jukasojourneys.com

Company: journeys by jukaso
Membership amount payment date: 10th june 2017
Payment mode: credit card
Name: trilok singh & poonam
Contract id: 75261
Traveller id: - 158068

Dear sir / madam,

I along with my wife was invited by journeys by jukaso's team in one of their sunder nagar office to explain about their membership and hotels. All the membership details were presented to us very nicely and was told that we can cancel membership and my amount we will be refunded after deducting some administrative charges. They offered me a 3 years membership for rs. 49000/-. I decided to go for this on co-applicant with me & wife's name, filled the application form and paid full amount of rs 49000/- using my credit card.

The reason of cancellation the wrong message and commitment was conveyed to me and my wife. We have purchased this membership on 10th june’17 from journeys by jukaso, jukaso in (Sunder nagar). When we reach the representative named mr. Narayan singh - [protected] & mohd. Shoheb khan - [protected] entertained and explained us about jukaso and committed which is totally fraud with customer.

After coming home we decided to check reviews of the company and found lots of complaints against journeys by jukaso. So we decided to cancel my membership and e-mailed the same on very next day i. E. 12.06.2017 to journeys by jukaso's team on email id [protected]@jukasojourneys.com. I even informed the same to them on toll free no - [protected] and we was assured that my money of rs. 49000/- will be refunded soon. But even after constant phone calls/follow ups, registered post, and assurance by journeys by jukaso's team on mails in regard to my refund we did not receive my amount till now.

It has been around more than one year, since we have been requesting journeys by jukaso’s team. It was surprising that, vide email dated10.02.2018, one of company employee mr. Ashwin sagar asked me to collect the refund cheque from jukaso gurgaon office but he did not mention the address of gurgaon office from where we have to collect the cheque, therefore i requested to courier the cheque at my residence. However, vide email dated 20.03.2018, jukaso employee ms. Payal khanna has now informed me that the cheque is under process. I am in no clue, who is providing the correct information as both the information are contradictory to each other and it seems that they are only trying to buy more time by misleading me.

After continuous follow ups i received cheque on 13th aug’2018 in the name of “trilok kumar chauchan’, as per record when we was bought the membership in journeys by jukaso's record which was “trilok singh’, they are only trying to buy more time by misleading me.
We have already spend considerable time and energy, and cheated, defrauded me and misleading me since last one year
I have copies of all emails exchanged with them along with journey mail where they have given me assurance of refunding my money.

It is requested to kindly take action against them and help me getting all my money back.

Regards,

Trilok singh
Mob: [protected], [protected]