[Resolved]  Jukaso Journeys — Cheated us while selling their membership and now they are delaying the refund even after 9 months

Address:Gurgaon, Haryana, 122001
Website:jukasojourneys.com

About eight months back, I visited their sunder nagar delhi office and they informed me about their membership program. One of their sales executive, told us about various schemes and offers they provide for if we participate in their membership program.
So around 2 hrs of session, they gave us lucrative offers which we will get if we join their membership program so we finally joined their 5 yr membership program and paid 60000/- rs. And these told me that within 1-2 days they will send me full details about all the offers to my personal mail and gave me only generic agreement document which has very basic details about the programs.
But when after 3-4 days they did not send me mail stating all the offers which they committed to us, I have sent a mail to them for cancellation of my membership as I had known they fooled us and sold some false scheme by making false commitments and I have asked for full refund of my money stating the same reason that their executive have made false commitment while selling this membership.
So after round of arguments they send me a mail stating that I will get my refund deducting 5000/- rs as admin fees by the end of Dec, 2016.
But till today, I have been following these guys for my refund every time I visit to their corporate office
I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road
Gurgaon
Gurgaon District
Haryana

they give me excuses and dates for the refund and they never reply over mails.

So I need your help in raising my issue to top level so that I can get my refund.
you can also find numerous complaints about this fraud company as they are taking innocent people money by fooling them.
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Jun 11, 2017
Complaint marked as Resolved 
Jukaso Journeys customer support has been notified about the posted complaint.
Verified Support
May 10, 2017
Jukaso Journeys Customer Care's response
Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
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    Jukaso Journeys Phone
    +91 89 1305 0100 [Jukasotel]
    +91 54 2240 6667 [Varanasi]
    +41 338 221 543 [Hotel Gasthof Schonegg]
    Jukaso Journeys Address
    I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road, Gurgaon, Haryana, India - 122001
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