Jukaso Journeys — Contact id 36182

It has been close 3 years..I have been committed multiple times from your system that refund is ready however when the date is being given...Multiple times another date is being given...Somtimes employee says it is not my hand as retention team is commiting...When followed uo with retention team, they say management is not giving go head.

Is there any escalation matrix as every time some or other person comes into picture and gives false promises...In last 3 years now mail ids have been changes and messages are not delivered.