[Resolved]  Jukaso Journeys — Extremely poor, pathetic, irresponsible response and radical attitude of Jukaso Executives

Address:	Gurgaon, Haryana
Website:	jukasojourneys.com

This is Sathish Kumar Kalluri. I feel so "unfortunate" for having taken a membership in Jukaso. Their sales team initially made several promises such as pick and up drop to and from the hotel, basic lunch at the property, a driver and vehicle for local sight-seeing, holiday buy-back policy (if vacation not availed), etc. and lured me to become a member by paying Rs. 40, 000/-. I have initially made only a part payment. Later, at the time of making the balance payment, I was told by Jukaso executives that all the above promises made by the sales team are invalid/fake and they do not hold any responsibility of what was promised by the sales team. The entire team composed of an executive named WAFA and her team (Pooja, Mohit, Mamta) always responded either arrogantly, or create some kind of an emotional scene just to avoid conversation. When I requested them provide me with a scan copy of the receipt (signed and stamped) through an e-mail they never bothered to respond in-spite of multiple reminders. When I asked the lady named WAFA that why do not they respond to customer e-mails when it is actually their minimum courtesy, she quite arrogantly replies saying " You are not my boss to tell me what I am supposed to do. You do not have manners, You do not have any rights to ask why I have not done something, You can go and talk to whomsoever you want and what not". She says that I am arguing with her when I actually tried to put forward my concern. They never allowed me to talk to their higher officials nor are their contact details available on wen including their website. I was always sceptic and when I ask them to cancel my membership and give back the amount deposited with them after deduct some processing fees, they say its is not possible and I need to just forego my money in such case. I am now in a big dilemma as to what is future of my amount of Rs. 40k deposited with them. I strongly feel this is a bogus company. I would seek help of the concerned authorities in cancelling my membership and getting my money back.