[Resolved]  Jukaso Journeys — False promise and abusive representative

Address:	411015
Website:	jukasojourneys.com

Hi

I was invited on the 38th anniversary of Jukaso for a free gift of a holiday voucher and free dinner in Fortune Jukaso Pune.

I was told that the offer was only for today and cant be given again.

I was asked to make a payment and w
if I decided to withdraw.

The package I was offered was of 65000 which included membership Gold gym Pune and access to best lounges and bars of the city and 7 days yearly vacation and 7 days international vacations.

I requested them to send me a email with the details.

I was asked to make a payment and email will be sent and all the documents will be provided.

Which was never done.

I went in to same place next day and told the representative Sandeep from Pune VIman Nagar Fortune by Jukaso. Who said he is the manager (same guy who we dealt on the first visit)

And was told that the refund will be processed .

I follwed with him over the phone and was again informed that it will be proccessed .

I went to the hotel to check and was told that the refund will be proccessed .

Then I was told to wait for 10 days and then later wait for 45 days .

I called Jukaso Journeys customer service and explained wht happened I was asked to email the receipt and the voucher that I received and the will check it .

I sent the email and dint got any reply from them.

I called the Sandeep and asked for the refund again as it was more then 45 days .

and in return I got abusive language.

I called the Jukaso customer service and explained them again what happened and was informed that the refund cannot be given .

Why cant the money be refunded as Jukaso has not given me anyting and it was promised that it is refundable.

At least give a written explanation of where Jukaso stands on this .

Please let me know what can be done nest as from Jukaso nobody seems to be interested to get this resolved .


Shubham Shrivastava
Pune