[Resolved] Jukaso Journeys — Gave wrong information and not cancel the membership

satyapal88

from Noida, Uttar Pradesh

Address:	Gurgaon, Haryana, 122002
Website:	jukasojourneys.com

I purchased the membership on 30 nov 2016 and paid 80 k by debit card.

Jukaso sales people gave me wrong information about their properties and membership. I received the welcome mail after 7 days of signing the membership. After getting the welcome mail, i started to queries about their properties for my holidays then i came to know that there are no properties as promised to me while signing the membership.

They are just giving me date again and again for solving the issue. But they really do not want to return my money back.

Now i do not know how can i get the money back.

Was this information helpful?

No (0)

Yes (0)

May 22, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.