Jukaso Journeys — I have still not got my refund

Address:

Gurgaon, New Delhi, Delhi, 110062

Hi,
I have taken the membership in 2015, but cancelled the membership in the same month, when i requested for refund of 50k it was assured that the refund will be given in 3 to 6 months.
But still after 4 years i have not got the refund, whenever i called customer care it was told to me that it is in process and ticket no has been given.
Please see the below response from jukaso team.
"dear dhiraj kumar
We would like to acknowledge that we have received your request and a ticket has been created with the reference # 1031431
A customer service representative will be reviewing your request and will send you a response within 48 hours. Thank you for your support.
Sincerely,
Journeys resort private limited"