[Resolved] Jukaso Journeys — Journeys by jukaso refund of rs 18000/- against journeys membership application form

bahubali3

from Delhi, Delhi

Address:

Chandigarh, Chandigarh, 160055

Dear

Sir/Maam,

I along with my wife was invited by journeys by jukaso's team in one of their branch office Chandigarh to explain about their membership and hotels in Dec'16. All the membership details were presented to us very nicely and was told that we can cancel membership and my amount we will be refunded after deducting some administrative charges with the assurance of one fee gift (Gold membership kit) as described in their Chandigarh office and promise it will come in January'17 But kit is not received till date.

I made a payment of Rs. 18000 immediately and ready to pay rest amount at my home and your Chandigarh branch head told me that his representative collect the cash or cheque from my house after 2 days but no one come to collect the money. As well as no communication.

We have to plan to go abroad in month of Feb'17 but no contact from your Chandigarh office with us and contact no of your representative is not answerable (She resigned as confirmation from her) and no
other contact no is available with me.

This type of exercise is showing deficiency of service.

First mail communication is received from your office on 20-Apr-17.

But i am unhappy with service and not interested to stuck my more money therefore I refund my amount Rs. 18000 to me.

It is requested to kindly take action against them and help me getting all my money back

Regards,
Mohit Mathur
Membership ID-40977 Jukaso

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Jul 10, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number on the below contact number and e-mail ID so as to help you and understand the issue better to resolve.
You can also reach us on below numbers and e-mail Ids
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.

Sep 19, 2017

Updated by bahubali3 Dear

Sir/Maam,

Amount not received

I along with my wife was invited by journeys by jukaso's team in one of their branch office Chandigarh to explain about their membership and hotels in Dec'16. All the membership details were presented to us very nicely and was told that we can cancel membership and my amount we will be refunded after deducting some administrative charges with the assurance of one fee gift (Gold membership kit) as described in their Chandigarh office and promise it will come in January'17 But kit is not received till date.

I made a payment of Rs. 18000 immediately and ready to pay rest amount at my home and your Chandigarh branch head told me that his representative collect the cash or cheque from my house after 2 days but no one come to collect the money. As well as no communication.

We have to plan to go abroad in month of Feb'17 but no contact from your Chandigarh office with us and contact no of your representative is not answerable (She resigned as confirmation from her) and no
other contact no is available with me.

This type of exercise is showing deficiency of service.

First mail communication is received from your office on 20-Apr-17.

But i am unhappy with service and not interested to stuck my more money therefore I refund my amount Rs. 18000 to me.

It is requested to kindly take action against them and help me getting all my money back

Regards,
Mohit Mathur
Membership ID-40977 Jukaso