[Resolved] Jukaso Journeys — Membership cancellation and refund

ashishakar

from Delhi, Delhi

Address:

Gurgaon, Haryana

I am completely unsatisfied with the service quality of Jukaso. They dont book hotel on request and neither respond back.I have to follow up with them again and again. Now I have wrote them a lot many time to cancel my membership (ID 116010) and refund my all fee as I have not been able to avail any holiday yet. I have asked them for one request but they did not book it. Nobody is there to listen me

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May 23, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Apr 18, 2017

Updated by ashishakar Unresolved

Verified Support

Apr 21, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team

May 17, 2017

Updated by ashishakar I just want my membership cancelation and refund of all fee as you are not up to the mark in terms of service.

Thanks
Ashish
[protected]
[protected]@yahoo.co.in