[Resolved] Jukaso Journeys — Membership cancellation
I was offered 5 years membership with very high promises at the price of 130, 000, however within 10 days I realized this is horrible and all promises are fake. As per contract I have submitted cancellation mail on Aug 27 2016 ( I got welcome call on 18th Aug) since this cancellation request is within period provided by contract and I did not avail any service I should get complete refund except admin fee. No action has been taken so far.
Contract Id 27870
this is my final decision and only for your record here is the reason ( I will not change my decision now if you tell me you are fixing it)
- I can generally book a hotel for my trip in less then 5 mins, with your customer service I can not book it in even 5 weeks, already tied dozens of call to make one booking, I do not have time to make even one call
Complaint marked as Resolved 2016-10-10 21:59:46
[Sep 06, 2016] Jukaso Journeys customer support has been notified about the posted complaint.
Verified SupportJukaso Journeys Customer Care's response Sep 07, 2016
We thank you for bringing the situation to our attention. We have read and noted the the details of your concern.
If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know.
Team Jukaso Journeys
Verified SupportJukaso Journeys Customer Care's response Apr 22, 2017
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
Journeys Resorts Pvt. Ltd.
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