[Resolved] Jukaso Journeys — Membership not received after full payment

vaibhavayaan

from Gurgaon, Haryana

Address:	122001
Website:	jukasojourneys.com

I got to engage with them in year 2016, june. They called me at their gurugram office and shows me the holiday package plan and forced me to make payment on the spot. I did just got influence form the holiday package.
The holiday package was of 75k but when i was not ready to buy the plan they offered me the same plan in 61k. Finally i made the payment. (i do have the payment receipts with me). After two days when i tried to login on their website it shows error message. i sent an email them but there was no response even after several reminders. Now they call me after 1 year of followup, that my payment is pending and i dont own the membership yet. I told them that i have made full payment and i do have receipts as well. its already more than a month now they are not responding at all. I even ask them to refund my money if they are not giving me the membership but no response.

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Jun 11, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

May 10, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team